Return and Replacement Policy

Welcome to Sastha Godown. This Return and Replacement Policy outlines the procedures for returning or replacing products purchased on our website.

1. Returns and Exchanges:

We want you to be satisfied with your purchase. If you are not completely happy, you may return the item within 10days of receiving your order for a refund or exchange.

2. Eligibility for Returns:

To be eligible for a return, the item must be unused and the tag should not be removed, in the same condition as received, and in the original packaging.

3. How to Initiate a Return or Replacement:

To initiate a return or replacement, contact our customer service at sasthagodown@gmail.com within 10days of receiving your order. Provide your order number, a description of the issue, and any relevant photos.

4. Return Shipping:

Customers are responsible for return shipping costs, except in cases where the item received is damaged or incorrect. We recommend using a trackable shipping service.

5. Refund or Replacement Process:

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund or replacement. Refunds will be processed to the original payment method.

6. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, contact us immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.

7. Non-Returnable Items:

Certain items, such as personalized or custom-made T-shirts, may not be eligible for return unless damaged or defective.

8. Changes to Return and Replacement Policy:

We reserve the right to update and modify this Return and Replacement Policy. Any changes will be reflected on our website.

7. Contact Us:

For any questions or concerns related to returns and replacements, contact us at sasthagodown@gmail.com.

Thank you for trusting Sastha Godown.